I have always thought they call New York the 'Big Apple' because it is delicious and sweet and everyone wants to have a bite (factual reference can be found here: https://en.wikipedia.org/wiki/Big_Apple) Sometimes, though, an apple a day does not necessarily keep the doctor away. (If you are in doubt, please have a chat to Snow White, or Eve - you get my gist)
This is the week during which the Big Apple kicked my sorry Sydney bottom. Now where should I start?
After signing the lease for our apartment I finally have my proof of residency and got my first ever US bank account. However everyone knows a bank account and a debit card is no good use unless there is some mula in it! As per our Kept Woman Agreement Nelson initiated an online transfer to my account (the joy). Next thing you know - both our accounts got frozen. Couldn't take money out, couldn't access internet banking, nope, it is Elsa frozen. I rang the Chase support line and got the classic 'computer says no' response 'I cannot tell you anything ma'am, you will have to visit a branch with your proof of ID'. Nelson got the same thing. This was on Monday - and I ended up having to borrow cash from Jen, my overseas visitor (oh the embarrassment). On Tuesday, Nelson had to take time off work and visited the branch with me. Turned out because both of our accounts were so new, as soon as there was a transaction between the two, Fraud Detection picked it up and block our accounts. 1) It would have been nice to send me a text and at least tell me my account was blocked and 2) told me the reason the block was put on our accounts 3) It is fine to lock Nelson's account - he is dodgy and that was his money, but what have I done?! Why couldn't I access my fund that had nothing to do with the fraudster!
After spending a decent time having both our IDs checked by the banker, both our accounts were finally un-locked and I could access MY money again (yeepee). What do I do with the money? Go buy tickets to our first NBA game of course! (I swear this is related to my bank story)
I spent hours researching which game to go to. Our apartment is within walking distance to Madison Square Garden and it seems such a waste not to at least check out a few games. The problem is I have zero knowledge on basketball. Apparently the New York Knicks is not that hot at the moment, does that mean I should pick another mediocre team (so you never know who is going to lose), or do I pick a strong opposite team (so they can show us how balls should be played). After consulting friends who are in the know I decided to watch the Knicks vs Charlotte Hornets game in November. (I would at least know one player - Jeremy Lin, if everything else flied over my head) I then spent another hour checking out the seats, so we can take advantage of cheap tickets but still... you know, see the game. Now I am ready to commit: hit the button! Linsanity here I come!
Error message 'your transaction cannot be proceeded at this time, please try again later'.
What the hell? There must have been too many people fighting for NBA tickets - fine. Let me buy this shower curtain from Anthropologie and I will come back to the tickets later. Same error message at Anthropologie... my last resort - Seamless. I have been ordering dinner from Seamless every night - if it still did not work it had to be my card. It didn't work. I called the dreadful Chase line, 'I cannot tell you anything ma'am, please go visit a branch'. I asked 'can you at least tell me if my card is blocked?' 'Apologies ma'am - I can't tell you that.' WHAT IS WRONT WITH THIS PLACE!?
After another branch visit, I was advised that what happened this time around is that the lease I supplied as proof of residence has many pages, and until the back office went through all pages and were satisfied it is a sufficient document, my account/card would be blocked. This is extremely frustrating but there was nothing I could do apart from saying 'thank you' with a smile. I am starting to think if there is a super power turning me into religion Chase Bank may be it!
While my bank account was drifting in and out of consciousness, I was also gearing up on preparation to move into our new home. I rang the live-in Superintendent to make an appointment to pick up the key. And the woman yelled at me throughout the call. (I later on found out she was a bit deaf - but at the time I thought she just didn't like me very much) I also had to work with our building manager who does not use email (at this day and age, really?!). Just to make life more interesting for me in New York, 2 out of the 3 furniture stores I bought from refused to work directly with the building manager on the Certificate of Insurance (this is if the delivery person damaged your building in the process, the furniture store has insurance to cover the cost to have things repaired so neither you or your building would be liable). The COI is also based on the delivery, rather than the store. I ordered a queen bed and 2 bedside tables (they call them nightstands here) from West Elm - for some reason the bed had to be ordered via their online store while the nightstands from the actual shop. This means: 1) 2 x COIs 2) 2 different order numbers 3) online order can be tracked while store order can't, and 4) 2 different delivery dates. It goes on and on and on...
Without going into an endless rant - let me wrap this up here and confirm that 'Customer Experience' is an actual thing. As Businesses we all would have a hard lesson to learn if we think having great products alone is enough.
Week 3 highlights:
- World Percussion Center of New York: I was fortunate enough to participate in the Program's Grand Opening Retreat with 5 hour straight of sample percussion classes, taught by the best teachers in the industry. On top of the really awesome Djembe class, I also tried playing the Cajon (the thing that look like a box), the Shekere (the thing that looks like a pumpkin wearing a beaded skirt), and the Conga (the cool drum played in Jazz bands). There were also some really amazing performances on the Balaphone and the Gjyl. I even did some yodelling! It was really lovely and it reminds me of how much I miss going to a class. And the slightly spiritual touch of the music classes somehow made me feel so much better about the challenging week I had. I have now signed up my new weekly Djembe class and I am going to my first session tomorrow night - can't wait to rock some new rhythms!
Famoro Dioubate working the Balaphone like a magician |
- Somewhere that feels like 'home': Two things I will really miss about Sydney: The harbour and the ferry. Imagine my pleasant surprise when I found two mini pieces of delights here in New York City. A friend took me to Battery Park City and it felt SO MUCH like Sydney (even the seagulls). On a different day I also caught the East River Ferry from Williamsburg in Brooklyn to Manhattan and it was absolutely lovely. The size (of both the ferry and the harbour) is no comparison to Sydney - but for now it is enough to cure the tiny bit of homesickness.
The East River Ferry going under the famous Brooklyn Bridge |
Battery Park City - just like Darling Harbour |
- The Womlet: Nelson and I went to a cafe called the Comfort Diner (E 45th St in Midtown) and I tried their famous Womlet - a waffle PLUS an omelette. It is delicious in a really strange way. You have the slightly sweet flavoured waffle at the bottom (with maple syrup), and the savoury omelette (onion, mushroom, and cheese) on top. Somehow, it works. Bonus point to waitresses walking around with the coffee pot asking you if you want a re-fill, just like how it is in the movies.
The Womlet |
Next week: Moving into our new home!